Refund & Cancellation Policy

1. Scope of this Policy

This Refund & Cancellation Policy applies to purchases made through Dummy website 2 Study Materials (“Dummy website 2”, “we”, “us” or “our”) through our website and related digital purchasing facilities.

Dummy website 2 Study Materials is a unit/part of ClassWaze Education Private Limited. The exact legal contracting entity shown on the applicable invoice, payment receipt or order confirmation will govern the transaction.

2. Digital Products & Study Materials

Our products may include PDFs, White-Label PDFs, editable Word/PPT files, ZIP files, digital study resources, demos and other electronically supplied materials.

Where a product is delivered or made available digitally, cancellation after successful delivery/access may be restricted because digital content cannot ordinarily be physically returned. However, this does not limit any refund or remedy that is required by applicable law, or where the purchased material is defective, materially different from its advertised description, inaccessible due to an issue on our side, or otherwise eligible under this policy.

3. Cancellation of an Order

A cancellation request should be made as soon as possible and before the digital material has been delivered or access has been substantially used.

Once a digital product has been delivered, downloaded, accessed or otherwise made available for use, cancellation may not be available except where a refund is otherwise permitted under this policy or applicable law.

4. When a Refund May Be Available

A refund may be considered in circumstances including:

• Duplicate payment for the same order.
• A payment was successfully debited but the order was not created or fulfilled because of a technical issue on our side.
• The material supplied is materially different from the product description or format expressly purchased.
• The purchased digital material is corrupted, inaccessible or materially unusable due to an issue attributable to us, and reasonable technical assistance cannot resolve the issue.
• We cancel an order or are otherwise unable to supply the purchased product.
• Any other circumstance where a refund or remedy is required under applicable Indian law.

Each request may be reviewed against the order records, payment status, product information and delivery/access logs.

5. Situations Where Refund May Not Be Available

Subject always to applicable law, a refund may generally not be available where:

• The customer purchased the wrong product, format or language after the product details were clearly displayed.
• The digital material has already been delivered/downloaded/accessed and there is no defect, mismatch or other valid refund ground.
• The customer simply changes their mind after receiving or accessing the digital material.
• The issue is caused by the customer's device, internet connection, unsupported software or inability to use the file format, where the product itself is functioning as described.
• The customer violates the Terms of Use or attempts to obtain a refund after unauthorized copying, redistribution or misuse of the material.

6. Duplicate or Excess Payments

If the same order is accidentally paid for more than once, please contact us with the transaction details. After verification, the eligible duplicate amount may be refunded to the original payment method, subject to payment processor procedures.

7. Failed, Pending or Reversed Transactions

If money is debited but the order shows failed, pending or incomplete, please do not make repeated payments immediately. First check the order status and contact us with the transaction/reference number.

Where the payment gateway or bank automatically reverses a failed transaction, the credit will normally be governed by the payment processor/bank's applicable settlement process.

8. How to Request a Refund

Send your request through the official contact/grievance channel published on the website. A request should contain:

• Order ID / transaction reference.
• Name and registered email/mobile number.
• Product name and purchase date.
• Reason for requesting the refund.
• Relevant screenshot, error message or other supporting information, if applicable.

We may ask for reasonable information needed to verify the transaction. Do not send your card PIN, CVV, OTP, password or other confidential authentication credentials.

9. Refund Processing Time

Approved refunds will be initiated through the original payment method wherever reasonably possible. The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or card issuer and may therefore differ from our internal processing time.

We will communicate the status of an approved refund where appropriate.

10. Chargebacks & Payment Disputes

Customers are requested to contact us first so that genuine payment or product issues can be investigated and resolved quickly. We reserve the right to provide relevant order, payment and delivery records to a payment processor or financial institution where a transaction is disputed.

Nothing in this section limits a consumer's lawful right to raise a dispute with their bank, card issuer, payment provider or appropriate authority.

11. Contact & Grievance

We may update this policy from time to time to reflect changes in our products, payment methods, business practices or applicable law. The latest version published on this page will apply to future purchases, subject to applicable legal requirements.